- How long will delivery take?
We know how excited you are to get your hands (and face) on your new goodies, but please allow 1-2 days for delivery to all the major centers and up to 3 days for more remote areas. Please bear in mind that we don't deliver on weekends or public holidays.
- Can I track my Betty order?
Of course! Once your order ships, you will receive email/sms confirmation with your tracking number.
- Can I get testers for the makeup and skin care products?
As much as we'd love to let everyone try everything, its just not possible. It is very important to us that you are super happy with your order, so we urge you to check the colour swatches carefully so you can select with confidence.
- What do I do if I receive a broken item in my order?
*Gasp!* Oh no! Although we take every precaution to prevent something like this, sometimes your package just has an extra bumpy ride. Here's what to do next...Stay calm, take a picture of the broken item (like eye shadow or powder compact etc) and either whatsapp it to us on 0722579925 or send it to us in an email on firstname.lastname@example.org. The time frame for this is only 24 hours from delivery time, so be sure to check your goodies for any damage as soon as it arrives.
- Why do the prices differ from time to time with restocks?
Due to the nature of the business, which relies heavily on many variables like exchange rates, shipping costs, erratic customs fees etc, it is difficult to have set pricing. The good news, is that we are constantly on the hunt for great deals which we ALWAYS pass on to you, the consumer.
- Do we do custom orders?
At this stage we do not do custom orders, however, if you are looking for something specific from a brand that we already order from, you are welcome to contact us and we'll be happy to add your item to our next order.
- Who do we contact about receiving PR packages?
Please do not contact us regarding PR packages. We prefer to seek out beauty bloggers/MUA’s to collaborate with as we see fit and when we are able to do so, provided that they are aligned with, and genuinely support our brand and regularly post beauty content to their social media pages.