Please note that all orders placed between now and the 16th of April will only be shipped on the 17th of April or when the covid-19 restrictions have been lifted. Stay Safe!

FAQ's

  • How long will delivery take?

We know how excited you are to get your hands (and face) on your new goodies, but please allow 1-2 days for delivery to all the major centers and up to 3 days for more remote areas. Please bear in mind that we don't deliver on weekends or public holidays.

  • Can I track my Betty order?

Of course! Once your order ships, you will receive email/sms confirmation with your tracking number.

  • Are your products authentic?

Absolutely! We only order our products directly from the brands themselves or from authorized retailers. We are extremely against the sale/distribution of counterfeit goods. Not only is it illegal, but can be dangerous too, as one is never certain of what ingredients go into the making of these items. 

  • When will my favourite item be back in stock?

Unfortunately we are unable to give exact restock dates. We love hunting around for the good deals and we also consolidate multiple orders into a single shipment, so sometimes it's just a waiting game. If you would like to be notified as soon as a product restocks, please enter your email address onto that specific product page, and you will be the first to know.

  • Is it safe to enter my card details during the payment process?

Yes. We use Payfast, which is an extremely secure payment portal used by many South African online retailers. Should you experience any issues whatsover, please feel free to contact us on bettyenquiries@gmail.com or Payfast on support@payfast.co.za or (021) 300 - 4455. If you are still uncomfortable using this service, we will gladly accommodate you by sending you our bank details so you can do a manual EFT instead.

  • Can I get testers for the makeup and skin care products?

As much as we'd love to let everyone try everything, its just not possible. It is very important to us that you are super happy with your order, so we urge you to check the colour swatches carefully so you can select with confidence. Another tip is hop onto YouTube or search online for reviews/swatches etc.

  • What do I do if I receive a broken item in my order?

*Gasp!* Oh no! Although we take every precaution to prevent something like this, sometimes your package just has an extra bumpy ride. Here's what to do next...Stay calm, take a picture of the broken item (like eye shadow or powder compact etc) and either whatsapp it to us on 0722579925 or send it to us in an email on bettyenquiries@gmail.com. The time frame for this is only 24 hours from delivery time, so be sure to check your goodies for any damage as soon as it arrives. 

  • Why do the prices differ from time to time with restocks?

Due to the nature of the business, which relies heavily on many variables like exchange rates, shipping costs, erratic customs fees etc, it is difficult to have set pricing. The good news, is that we are constantly on the hunt for great deals which we ALWAYS pass on to you, the consumer. 

  • Do you do custom orders?

At this stage we do not do custom orders, however, if you are looking for something specific from a brand that we already order from, you are welcome to contact us and we'll be happy to add your item to our next order. Such orders will require full payment upfront.

  • Who do we contact about receiving PR packages?

We prefer to seek out beauty bloggers/MUA’s to collaborate with, as we see fit and when we are able to do so, provided that they are aligned with, and genuinely support our brand and regularly post beauty content to their social media pages. Any PR request emails will go into a promo folder which will be viewed at our discretion, and only those that we are interested in collaborating with and sending products to review will get a response. We are receiving more emails than ever regarding this, so we do hope you understand. Please note, we do not partake in any paid influencer reviews or sponsorships.